Shipping and Handling Rates
Shipping and handling charges are determined by the number of items of your order and also the type of delivery that you choose. These charges have been established to help offset the cost of processing your order while keeping the price of each item as low as possible. All orders are subject to verification.
Orders usually arrive within 15-20 business days.
Orders usually arrive within 7-10 business days.
Customs and Import Duties
Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package DDU, "duties and taxes unpaid", and do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.
Website Terms, Conditions and Notices
Important Legal Information Overview
The following terms, conditions, and notices (Site Rules) apply to all visitors or users of this website (collectively, the "Website"). We may refer to our brands and lines of business as "we," "us," or "our" throughout the site rules. You acknowledge that by accessing this Website, you agree to be bound by the terms and conditions as modified by us from time to time. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity.
Use of the Website
The Website and all of its materials, including but not limited to, its software or HTML code, scripts, text, artwork, photographs, and images (collectively, "Materials") are protected by copyright laws under the law of Hong Kong Special Administrative Region. All Materials are provided through this Website as a service to its current and prospective visitors and may be used only for personal, informational, and product ordering purposes. No right, title or interest in our Materials is conveyed to you. This is a limited license, not a transfer of title of our Materials, and such license is subject to the following restrictions: you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its Materials without our prior written permission; you may not access or use this Website for any competitive or commercial purpose; nor may you permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. We may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by us.
We retain all rights regarding our trademarks, trade name and brand name. These marks are registered and they are protected by the respective countries’ intellectual property law. No license to the use of such marks or names is granted to you under these terms and conditions or by your use of this Website. Your misuse of our trademarks displayed on this Website is strictly prohibited. You are also advised that we may aggressively enforce its intellectual property rights to the fullest extent of the law.
We have zero tolerance regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement. Linking to any web page on this Website is prohibited unless with our express written approval. Associating or juxtaposing our Website or its materials (e.g., through framing or inline linking) with advertisements and/or other information not originating from our Website is expressly prohibited.
Third Party Sites
Periodically, links may be established from this Website to one or more external websites or resources operated by third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to this Website. None of such links should be deemed to imply that we endorse the Third Party Sites or any content therein.
We do not control and are not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available through such Third Party Sites. Access to any Third Party Sites is at your own risk and we will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.
All features, specifications, products and prices of products and services described on this Website are subject to change at any time without prior notice. We make no representation as to the completeness or accuracy of any information on this Website. We reserve the right to make changes to the price, description, or availability without notice. We reserve the right to limit the quantity to be ordered on any product and/or refuse service to any customer without prior notice. We make every effort to display the colors of our products as accurately as possible on the Website; however, the actual color you see depends on various factors, including your computer, and we cannot guarantee that your computer will accurately display our colors.
Disclaimer of Warranty
Access to this Website is provided to our customers and prospective customers "as is" and "as available" and without warranty of any kind, whether express or implied, including but not limited to, those of merchantability, fitness for a particular purpose, title or non-infringement. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimer may not apply to you. We reserve the right to block or deny access to the Website to anyone at any time for any reason.
Limitation of Liability
In no event will Sellot be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked websites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present, even if Sellot has expressly advised about the possibility of such damages.
We may terminate, change, suspend or discontinue any aspect of this Website, including the availability of any features of the site, at any time and without notice. We also reserve the right, at our sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Accordingly, this means we may terminate the authorization, rights and license given in these Site Rules at any time and without notice. Your continued use of this Website after any changes to these Site Rules are posted will be considered acceptance of those changes.
If customers wish to return or exchange any new and unused merchandise purchased via www.sellot.com, customer may do so within 5 days after receipt of the purchased item, provided that it is manufacturer fault. All returned goods must remain UNOPENED and IN ITS ORIGINAL CONDITION. Shipping and handling charges are non-refundable. Custom cases are not eligible for return or exchange. Customers are responsible for the shipping cost when returning their products.
To return a product, please follow the instructions given below properly. All returned goods must be received by us within 14 days after the Return Merchandise Authorization (RMA) issued date and any returned good received over this period will be time-barred. As such, Sellot will not be able to process the return. Customer who wish to return their goods need to send an email to us via firstname.lastname@example.org and a valid RMA number will be issued to you once we receive your email notification for the return request. No returned goods will be accepted unless there is a valid RMA number. Customer should arrange to return the goods to us by themselves as Sellot will not arrange a courier to collect the merchandise.
Sellot will not accept any liability for returned goods that have been lost via mail or damaged during transit. Goods damaged due to buyers' use and/or negligence will also not be accepted for refund. Therefore, we recommend customers to return the merchandise via insured and traceable service with your courier. Please note that returned item(s) must remain unopened. Failure to do so will result in a delay in the return process. In addition, all refund made will be subject to a minimum 10% restocking fee unless an error is made by Sellot. If any goods are sent to you in error please inform us within 48 hours, otherwise error cannot be rectified.
1) To receive a RMA number, please email us at email@example.com within 5 days of your purchase. Please include an attachment of your original order which will act as your receipt.
2) If the email is sent to us timely and with the receipt attached, we will send you back a RMA number and address of our warehouse.
3) Please arrange the following to be sent back to Sellot: (a) The product, in its original packaging, in unopened condition; (b) The receipt of your product; (c) The RMA number you received from us.
4) Once we have received the product and the product is in the specified condition, we will refund the original product purchase cost minus the 10% restocking fee.
Sellot reserves the right to modify its return policy at anytime without prior notice.
Sellot warranty obligations for the Sellot product you have just purchased (the "Product") are limited to the terms set forth in this document. Sellot warrants the Product against damage of the SWAROVSKI® ELEMENTS (i.e. crystals only) except caused by accident or negligence for a period of six (6) months from the date of original purchase ("Warranty Period").
If a damage to the SWAROVSKI® ELEMENTS arises and a valid claim is received by Sellot within the Warranty Period, at its option, Sellot will exchange the Product with a functionally equivalent new product. If the Product is exchanged, the replacement product becomes your property and the Product becomes Sellot’s property.
Exclusions and Limitations
Sellot’s limited warranty applies only to the Product. The warranty does not apply to any non- Sellot product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage to the case itself caused by accident, abuse, misuse (including taking a case on or off multiple times per day, or bouncing your smartphone on its case without reason), or modification of the Product.
No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied.
Sellot specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Sellot cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Sellot reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Limitation of damages
To the maximum extent permitted by law, Sellot is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Sellot product.
Warranty in addition to Consumer Protection
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Sellot’s liability is limited, at its sole option, to replacement of the product.
We recognize the importance of protecting your personal information when you visit our Website. The information below is designed to help you understand the information collection practice at this Website.
Collection and Use of Information
In general, you can browse our Website without letting us know your identity or revealing any personal information. At different point in time, as and when you make purchase with us, you may decide to provide your personal information. Please note that we may retain all personal information that you provide to us through our Website or via e-mail. Personal information refers to information that may be used to identify an individual, including, but not limited to, first and last name, home, billing or other address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, phone number or other contact information, and credit card information.
Use of Your Personal Information
We may use the information we collect about you to facilitate your purchases, track your order, respond to your inquiries, review your personal information for errors, omissions and accuracy, prevent and detect fraud or abuse, improve our Website, service, product offerings, marketing and promotional efforts, and overall customer’s experience and contact you (via email, mail, or telephone) regarding products and services that we believe may be of interest to you.
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Personal Information that we may share with others
In certain circumstances, we may share your personal information with trusted partners.
Service Providers: We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth in this privacy statement.
Partners: We may provide information to carefully selected partners. In such cases, we might share and/or cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
Compliance with law and anti-fraud protection
We may, and you hereby authorize us, to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.
We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we reserve the right to use and disclose any information in such records at our discretion.
Other Uses of Your Information
IP Address. When you visit our Website, we collect your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our website, customer service, products, and promotional efforts.
Data Collection Devices, such as Cookies and Web Beacons
In some instances, we may collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.
We are committed to the protection of the personally identifiable information that you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. While we strive to safeguard your personal information once we receive it, no transmission of data over the internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
Accessing and Updating Your Information
If the personally identifiable information that we have gathered from you changes or you would like to access, correct, or delete such information, you will be more than welcome to do so.
We want to communicate with you only if you want to continue to hear from us.
To opt out of receiving email promotions that we send you: (1) select "unsubscribe" on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails.
Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us. It also does not affect our use of your non-personally identifiable information.